gdc11's Privacy Policy

gdc11 ("we", "us", or "the platform") provides a trusted online entertainment service for users in Bangladesh. This privacy policy ("policy") describes what information we collect when you use gdc11's website, mobile application, or other services, how that information is used, and what measures we take to keep your data safe.

This policy is connected to our Terms and Conditions and both should be read together. By using our services, you consent to the data processing practices described in this policy.

gdc11 collects user information in several ways. The information collected can be grouped into the following categories:

2.1 Information You Provide Directly

Information you voluntarily provide during account registration, verification, or when using our services:

• Full name and date of birth
• Email address and mobile number
• National ID or passport number (for identity verification)
• Current address
• Financial information — such as bKash, Nagad, Rocket, or bank account details (for processing transactions)

2.2 Automatically Collected Information

Information collected by technical means while you use our platform:

• IP address and device type
• Browser and operating system information
• Login time and session duration
• Pages visited and links clicked
• Information collected from cookies and similar tracking technologies

2.3 Transaction Information

Records of your deposits, withdrawals, and betting history are stored in our system. This information is kept to ensure financial security and, where needed, to support compliance with responsible gaming guidelines.

gdc11 uses your information for the following legitimate purposes:

• Account Management: To create, verify, and maintain your account and to personalise each user's experience.
• Processing Financial Transactions: To securely process deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer.
• Security & Fraud Prevention: To detect and prevent unauthorised access, fraud, and other unlawful activity.
• Customer Support: To respond quickly and effectively to your questions, complaints, or support requests. Our support team is available 24/7 via live chat and email.
• Promoting Responsible Gaming: To monitor your gaming behaviour and provide assistance where needed, and to identify problem gamblers.
• Service Improvement: To improve the platform's functionality, interface, and overall user experience.
• Legal Compliance: To comply with applicable laws and regulations and to respond to lawful requests from relevant authorities.

gdc11 does not sell, lease, or commercially transfer your personal information to third parties. However, limited information may be shared in the following circumstances:

4.1 Service Partners

Minimum necessary information may be shared with selected third parties for payment processing, identity verification, and technical support. These partners operate under strict confidentiality agreements and may only use the information for specified purposes.

4.2 Legal Requirements

Information may be disclosed as required to comply with court orders, lawful requests from law enforcement agencies, or applicable legal obligations.

4.3 Business Transfers

In the event of a company merger, acquisition, or asset transfer, user information may form part of the transferred assets. We will notify you in advance in such circumstances.

gdc11 applies industry-standard technical and organisational measures to ensure the security of your information:

• SSL Encryption: All data transmissions are encrypted using SSL (Secure Sockets Layer) technology, which protects your information from third-party interception.
• Secure Server Infrastructure: Our data is stored on high-security servers with restricted unauthorised access.
• Two-Factor Authentication: A multi-layer identity verification system is maintained to protect your account.
• Regular Security Audits: Our systems are tested regularly to identify potential vulnerabilities.
• Access Controls: Only authorised staff may access user information, and only when there is a specific need to do so.

However, no method of transmitting information over the internet is 100% secure. We take every precaution, but we cannot guarantee absolute security.

gdc11 uses cookies and similar technologies to improve your experience. Cookies are small text files stored in your browser.

6.1 Types of Cookies

• Essential Cookies: Required for the platform's basic functionality — maintaining login sessions, ensuring security, and so on.
• Functional Cookies: Used to remember your preferences and settings, so your previous choices apply automatically after each login.
• Analytics Cookies: Used to understand site usage statistics, which helps us improve our services.

6.2 Managing Cookies

Non-essential cookies can be disabled through your browser settings. Please note that disabling essential cookies may prevent you from using some features of the platform.

gdc11 retains your information only for as long as is necessary to fulfil the purpose for which it was collected, or for the period required by legal obligations.

• Active Account Data: For the entire period your account remains active.
• Transaction Records: For the period required under applicable financial regulations.
• After Account Closure: Some information may be retained for the time necessary to meet relevant legal and regulatory requirements.

As a gdc11 user, you have the following rights over your own information:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances (though complete deletion may not be possible where legal obligations exist).
• Right to Object: The right to object to the use of your information for specific purposes.
• Data Portability: The right, in certain cases, to receive your information in a structured, machine-readable format.
• Withdrawal of Consent: The right to withdraw consent for the use of information that was provided on the basis of consent.

To exercise these rights, please contact us directly. We will respond to your request as soon as possible.

gdc11's services are intended solely for individuals aged 21 or older. We do not knowingly collect personal information from any minor. Age verification is a mandatory step in the registration process.

If we are informed that a minor's information has been collected in our system, we will immediately delete that information and close the associated account.

The gdc11 platform may in some cases include connections to third-party services (such as payment gateways). These third parties have their own privacy policies, and gdc11 is not responsible for how your information is used on their platforms.

We recommend that you read the privacy policy of any third-party service before using it.

gdc11 may update this privacy policy from time to time. If any significant changes are made, we will notify you in the following ways:

• A prominent notice will be displayed on the platform.
• A notification may be sent to your registered email address.
• The "Last Updated" date at the top of this page will be changed.

Continued use of the services after any changes will be considered as your acceptance of the updated policy. We recommend reviewing the policy regularly.

If you have any questions or concerns about this privacy policy, or if you wish to exercise your data rights, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 through our platform

Our support team provides assistance in both Bengali and English. We will take appropriate action after receiving your request.

This privacy policy and the processing of your information are governed by applicable international data protection standards and the relevant laws of Bangladesh. Any disputes arising under this policy will be resolved through negotiation.

The Bengali version of this policy shall be considered authoritative. In the event of any ambiguity arising from translation, the original meaning shall apply.